FAQs
1. How can I contact you?
You can contact us by sending an email to bellavene.eu@gmail.com. We strive to respond to all inquiries within 24 hours.
2. Where are your products shipped from?
Our products are shipped directly from our suppliers located in various countries around the world. This allows us to offer a wide range of products at competitive prices.
3. Can I get a refund on my products?
Yes, we offer a 30-day refund policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item. Please refer to our refund policy for more details.
4. How long does it take to process a refund?
Once we receive and inspect your return, we will notify you of the approval status. If your return is approved, we will initiate a refund on your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.
5. What is your shipping policy?
We offer worldwide shipping. The shipping time may vary depending on the destination country and the product you have ordered. Please refer to our shipping policy for estimated delivery times and more information.
6. Do you offer free shipping?
Yes, we offer free shipping on all orders. There are no additional charges for standard shipping.
7. Can I track my order?
Yes, once your order is shipped, we will provide you with a tracking number. You can use this tracking number to track the progress of your shipment on our website or the shipping carrier's website.
8. What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal for added convenience.
9. Are your products cruelty-free?
Yes, all our products are cruelty-free. We are committed to offering ethical and sustainable beauty and grooming products.
10. Do you offer wholesale or bulk ordering?
Yes, we offer wholesale and bulk ordering options. If you are interested in purchasing our products in large quantities, please contact us at bellavene.eu@gmail.com for more information.
Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To start a return, please contact us at bellavene.eu@gmail.com. Please note that certain items, such as perishable goods, custom products, and personal care goods, are non-returnable. For more information, please refer to our full refund policy.
Shipping Policy
We offer worldwide shipping. The shipping time may vary depending on the destination country and the product you have ordered. Please allow 1-3 business days for order processing. For more information, please refer to our full shipping policy.